The Correlation of Interpersonal Communication Relations Quality of Health Workers and the Level of Education of Patients with Patient Satisfaction Level on Inpatient Service in Tugurejo General Hospital Semarang

摘要

The high amount of criticisms submitted by patients through concerning the poor communication between patient with doctor and nurse is the background of this research. Patients who have filed the complaints came from different levels of education. Hence, it is feared that the quality of communication of health personnel and the level of education of the patient will impact on patient satisfaction level. This study itself aims to determine the relationship between the quality of interpersonal communication of health personnel and patients education level on inpatient services in Tugurejo Hospital Semarang. This type of research is Explanatory. The sampling technique used was purposive sampling with 50 respondents. In this study, the Rank Paralletric Rank Kendall "s Statistical Correlation method was used as a hypothesis test tool. The results of the first hypothesis test showed that there is a significant relation between Interpersonal Communication Quality of Health Personnel with Patient Satisfaction Level on Inpatient Service at RSUD Tugurejo Semarang with significant value of 0,000 < 0,01 and correlation coefficient value of 0.685 with strong relations level. The results of the second hypothesis test showed no significant relations between the Level of Patient Education with Patient Satisfaction Rate in Inpatient Service at Tugurejo General Hospital Semarang. It is recommended for doctors and nurses at the hospital to improve the quality of communication by not forgetting to greet, to smile, or to greet at the beginning of the meeting with the patient because it can form a good first impression (good impression / initial assessment of someone who only just met) which is good for patients.